Musician Openings

There are no openings at this time.

Administrative Openings

The Colorado Symphony is seeking a part-time Patron Services Associate to assist patrons with all ticketing needs while acting as a steward of both the Box Office and Call Center.

I.  Summary
Title: Patron Services Associate
Reports To: Director of Patron Services and Manager of Patron Services
Area of Responsibility: Sales and Patron Services
Status: Part-time, hourly plus commission opportunities in Call Center

II. Primary Duties and Responsibilities

1.      Box Office Operations

a.      Ensure highest level of patron satisfaction by serving patrons quickly, accurately and politely.
b.      Maintain constant communication with the senior staff as necessary.
c.       Exhibit strong salesmanship, including ability/willingness to cross and up-sell and to manage inventory according to Colorado Symphony best practices as necessary.
d.     
General office support including: filing, data entry, labeling & stuffing envelopes, etc.
e.      Adherence to all organizational policies and sales initiatives.
f.        Representing the Colorado Symphony in a professional manner at all times.
g.      Utilize all available resources provided.

2.      Call Center Operations

a.      Make outbound sales calls in our call center to pre-determined leads, primarily to solicit season subscriptions and donations.
b.      Meet weekly sales quotas as determined by the Manager of Patron Services and Director of Patron Services.
c.       Maintain accurate and precise sales and lead records.
d.      Exhibit strong salesmanship, including ability/willingness to cross-sell, up-sell and to manage inventory according to Colorado Symphony best practices.
e.      Adherence to all organizational policies and sales initiatives.
f.        Represent the Colorado Symphony in a professional manner at all times.
g.      Utilize all available resources provided.

3.      Other Duties and Responsibilities

a.      Attends concerts of the orchestra regularly.
b.      Performs other duties as assigned by the Director of Sales & Patron Services & Manager of Patron Services.

The duties listed above should not be considered all-inclusive.  The person in this position is expected to perform other work-related duties as assigned, even though they may not be considered primary duties.

III.      Qualifications:

1.      Education

High School diploma or GED equivalent required.

2.      Experience

Previous ticketing and/or outbound phone center experience required.  Proven sales and/or retail experience required.  Prior experience with Tessitura ticketing system a plus.

3.      Knowledge, Skills & Abilities

·         Excellent communication skills, both verbal and written.
·         Exceptional interpersonal skills, both in person and by phone, with patrons, trustees, staff members, volunteers, and donors.
·         Strong skills in: cash handling, customer service and salesmanship.
·         Intermediate computer skills, 10-key and typing.
·         Ability to problem-solve and think quickly on one’s feet.
·         High degree of flexibility in response to daily shifting priorities.
·         Knowledge of the Colorado Symphony’s season programs and offerings.
·         A knowledge of and/or interest in music and performing arts is preferred.

4.      Equipment to be used

Microsoft software including Word and Excel applications. Tessitura & SharePoint proficiency preferred.

5.      Physical Demands

Must be able to handle the physical demands commensurate with an active box office and concert schedule. Ability to spend up to two hours on your feet with no break and some occasional lifting of 25+ pounds.

6.      Availability

Evening and weekend hours required.

To apply: Please send a resume, cover letter, and professional references via e-mail to jobs@coloradosymphony.org no later than Friday, March 24 and please use the subject line “Patron Services Associate.”  No phone calls, please.