Basic Function:

The Patron Services Associate is responsible for assisting patrons with all ticketing needs while acting as a steward of both the box office and call center of the Colorado Symphony.

Primary Duties and Responsibilities:

• Box Office Operations
  • Ensure highest level of patron satisfaction by servicing patrons quickly, accurately and politely.
  • Maintain constant communication with the senior staff as necessary
  • Exhibit strong salesmanship, including ability/willingness to cross and up-sell and to manage inventory according to Colorado Symphony best practices as necessary.
  • General office support including: filing, data entry, labeling & stuffing envelopes, etc.
  • Adherence to all organizational policies and sales initiatives.
  • Representing the Colorado Symphony in a professional manner at all times.
  • Utilize all available resources provided.
    
    
• Call Center Operations
  • Make outbound sales calls in our call center to pre-determined leads, primarily to solicit season subscriptions and donations.
  • Meet weekly sales quotas as determined by the Manager of Patron Services and Director of Sales & Patron Services.
  • Maintain accurate and precise sales and lead records.
  • Exhibit strong salesmanship, including ability/willingness to cross-sell, up-sell and to manage inventory according to Colorado Symphony best practices.
  • Adherence to all organizational policies and sales initiatives.
  • Represent the Colorado Symphony in a professional manner at all times.
  • Utilize all available resources provided.
    
    
• Other Duties and Responsibilities
  • Attends concerts of the orchestra regularly.
  • Performs other duties as assigned by the Director of Sales & Patron Services and the Manager of Patron Services.

Qualifications:

• Education
  • High School diploma or GED equivalent required.
• Experience: 
  • Previous ticketing and/or outbound phone center experience required. Proven sales and/or retail experience required. Prior experience with Tessitura ticketing system a plus.
• Knowledge, Skills & Abilities
  • Excellent communication skills, both verbal and written.
  • Exceptional interpersonal skills, both in person and by phone, with patrons, trustees, staff members, volunteers, and donors.
  • Strong skills in: cash handling, customer service and salesmanship.
  • Intermediate computer skills, 10-key and typing.
  • Ability to problem-solve and think quickly on one’s feet.
  • High degree of flexibility in response to daily shifting priorities.
  • Knowledge of the Colorado Symphony’s season programs and offerings.
  • A knowledge of and/or interest in music and performing arts is preferred.
• Equipment to be used: 
  • Microsoft software including Word and Excel applications. Tessitura & SharePoint proficiency preferred.
• Physical Demands:
  • Must be able to handle the physical demands commensurate with an active box office and concert schedule. Ability to spend up to two hours on your feet with no break and some occasional lifting of 25+ pounds.
• Availability:
  • Evening and weekend hours required. 

TO APPLY: Send resume to jobs@coloradosymphony.org and reference “Patron Services Associate” in subject line. Due to the large volume of resumes, no phone calls please.

The Colorado Symphony Association is an Equal Opportunity Employer.