FAQs About the Symphony

Here are some frequently asked questions about Colorado Symphony concerts, intended to help make your visit fun, memorable, and stress-free. If you don’t see the answer to your question here, feel free to contact Rob Warner, Colorado Symphony Concierge at  concierge@coloradosymphony.org or call the Box Office at 303.623.7876. We might even add your question to this list!

Ticket prices vary based on the concert series, but most tickets start at $15 and range up to $89. Single tickets for the 2017/18 Season are on sale August 1, 2017, with subscription packages available here. Ticket prices may increase based on demand as the concert date approaches. By purchasing early, you will get the best price and the best seat selection! There are several ways to save money on ticket prices: become a subscriber, bring a group and receive a group discount, or sign up for eNotes. eNotes is the Colorado Symphony weekly newsletter which gives you first access to what's going on at the Symphony, including featured events and special discounts and promotions. We also offer discounts for children, students, teachers, and military personnel.

The Symphony offers a variety of different subscription packages ranging from a 6 voucher Flex Pass to a 16 concert package. With a Custom Design package, you can choose either 4, 8, or 16 concerts from any series. Or you can pick a preselected set of concerts such as the Symphony Pops, Family, LISTEN/HEAR, or Classics Series. Subscribers receive many benefits including free ticket exchanges, reduced ticket prices, exclusive pre-sales, and more. Please call the Box Office to discuss what kind of package will fit your music tastes and budget.

The Colorado Symphony is dedicated to providing our patrons with the best possible experience. With this in mind, all of our ticketing is managed by our own in-house box office. The service fees charged help us offset costs including wages for our Patron Services staff, processing and/or mailing your tickets, maintaining and improving our online ticketing software, maintaining and improving our website and mobile app, and the costs associated with e-commerce transactions.

The service fees on purchases made in-person at the Colorado Symphony Box Office are lower than online or over the phone. Purchasing tickets in person will save you money!

Anyone charging an admission fee for an event held on property that is owned or leased by the City and County of Denver must collect a Facilities Development Admissions Tax of 10% of the price of each admission and remit these taxes to the Denver Department of Revenue. This tax is commonly referred to as a “City seat tax” or “seat tax.” This tax applies to your Colorado Symphony ticket because we rent Boettcher Concert Hall from the City and County of Denver.

Coloradosymphony.org is the official online source for purchasing tickets to Colorado Symphony performances at Boettcher Concert Hall. There are occasional discount offers through Goldstar and other third party vendors. If you are purchasing tickets online and you do not see tickets.coloradosymphony.org listed in your web browser's address bar when viewing the performance schedule and purchasing tickets, please close your browser and visit Coloradosymphony.org. If you purchase tickets through another website we cannot guarantee the validity of the tickets or that you were not overcharged.

Yes, groups of ten or more receive discounted tickets (some restrictions apply) and personal assistance with your purchase and ticket distribution. For more information visit the Group Sales page. To purchase group tickets, please contact Molly Epstein, Group Sales Associate, at 303.619.6196 or mepstein@coloradosymphony.org.

Yes! Gift certificates may be purchased in any amount and we will even include a special message to the recipient. To purchase a gift certificate use the link below or call the Box Office at 303.623.7876.

Purchase Gift Certificate

Contrary to what many people think, formal attire like tuxedos and evening gowns are not required. They aren't even the norm! Most concert-goers wear business or cocktail attire, but you'll see everything from jeans and t-shirts to suits and ties. The name of the game is comfort. First and foremost, we want you to enjoy the music.

For the comfort and enjoyment of our musicians and patrons, late seating is at the discretion of the House Manager and takes place during pauses in the program. The ushers will let you know when you may enter the hall. They may seat you in an area other than your ticketed seat so as to not disturb other patrons, and you may take your ticketed seat during intermission.

During the performance, there is a short, silent pause between each movement of a piece. You can determine how many movements there are in a piece, and how many silent pauses there will be, by looking at your program — the movements in each piece will be listed there. Applause is usually reserved for the end of the final movement of the piece, after the conductor has signaled the end of the final note with his or her baton or hand. Holding applause between movements is considered respectful of the performers' concentration and mindful of musical continuity.

We ask that you please silence your cell phones and refrain from talking or texting on them during performances. Flash photography is prohibited at all times. We ask that you please refrain from taking any photos or video during all Classics concerts. During Symphony Pops concerts you may take pictures without a flash and may record short videos. Please be courteous to your fellow concert-goers and be aware that if at any time your cell phone/camera use becomes a distraction to others, an usher may ask you to stop.

You are welcome to bring drinks purchased at one of the bars into all concerts. Food is not allowed in the Hall, including food purchased in the Lobby. Please be courteous to your fellow concert-goers while consuming your beverages so as not to disrupt the concert. For a complete list of items not allowed inside Boettcher Concert Hall, please visit the artscomplex.com website here.

Kids of all ages will enjoy our Family Series, education concerts, and many of our Symphony Pops, Holiday, and Summer concerts. All children require a ticket regardless of age, and child tickets are $10. Classics concerts tend to be between 2 and 3 hours. Please consider this when deciding whether or not to bring your child. If your child is disturbing other patrons, an usher may ask you to take your child into the lobby for the remainder of the performance, without refund.

Program length varies, but a typical performance lasts about two hours, including one 20 minute intermission. Most LISTEN/HEAR and Family concerts are about 90 minutes long, with no intermission.

If you have lost or misplaced your tickets to a concert, please contact the Box Office. The Patron Services Team will reprint your tickets and hold them at will call to be picked up prior to the concert. If you did not purchase your tickets from the Colorado Symphony Box Office, the Colorado Symphony mobile app, or coloradosymphony.org we cannot replace your tickets, guarantee the validity of the tickets, or that you were not overcharged.

Subscribers may exchange tickets free of charge — one of the many subscriber benefits! Single-ticket holders may exchange for an additional fee. You may exchange tickets in person or by phone for another performance within the same season. There is an additional cost if seating upgrades apply, and all exchange requests are subject to availability. You may also donate your tickets back to the Colorado Symphony and receive a donation receipt.

We rarely cancel a concert due to inclement weather, but when this occurs we will send a direct email notification to all ticket holders. Updates, cancellations, or changes will be posted on coloradosymphony.org and on the event listing for the concert.

Enhance your concert experience by joining us for our pre-concert preludes and post-concert talk backs. Preludes are insightful discussions before each Classics concert hosted by musicians, guest conductors, guest artists, staff, and community members. No need for an additional ticket; they are already included with your Classics ticket purchase. Talk Backs are informal Q&A sessions following some Classics concerts. They are hosted by musicians, guest conductors, and guest artists. Be sure to give us your email address when you purchase tickers so we can send a reminder email before the concert that contains a link to the online version of the program notes. The reminder email also contains helpful information about parking, transportation, and special events. You can also follow us on Facebook, Instagram, and Twitter; watch videos on YouTube; or sign up to receive our eNotes newsletter. eNotes is the Colorado Symphony weekly newsletter which gives you first access to what's going on at the Symphony, including featured events and special discounts and promotions.

SIGN UP FOR ENOTES

The Colorado Symphony is pleased to consider ticket donation requests from other non-profit organizations for their fundraising events. While we would like to grant all donation requests, we are simply unable to fulfill them all due to the high volume that we receive. To request a charitable contribution, please submit the form which can be found below.

REQUEST TICKET DONATION

YES, we love when our patrons dress up, but please follow the guidelines put in place by the City of Denver, who operates Boettcher Concert Hall. Patrons are allowed to wear costumes that comply with the following stipulations:

- NO real, simulated, or perceived weapons will be permitted. Security personnel reserve the final decision authority on what is considered a weapon.
- NO realistic military, police, fireman, or security costumes will be permitted. Security personnel reserve the final decision authority on what is considered realistic.
- NO items that could be transferred onto the seats or other patrons clothing, i.e. excessive fake blood, make-up, or face paint, glitter, etc.
- NO items that would obstruct another patron’s view and sightline to the stage.
- NO bulky costumes or costume items that would obstruct the aisles.
- Costumed patrons consent to searches of their person, which may include pat downs.

Items identified on or under costumes that could pose a potential security or safety concern must be stored away from Boettcher Concert Hall; these items will NOT be permitted to be checked into the coat check. Security personnel reserve the final decision authority on what is considered a security or safety concern. All patrons must consent to a visual search of bags, purses, or backpacks. No such item larger than 24” wide and/or 24” tall and/or 12” thick will be allowed in the house of the theatre. These items will be allowed to be checked into the coat check. All patrons are encouraged to arrive early to this performance to accommodate these additional security measures to ensure you have a safe and enjoyable experience.

We respect your privacy. If you purchase tickets, we may share your information with like-minded institutions in the Denver area. If at any time you would like to be removed from our mailing list, please contact us at tickets@coloradosymphony.org. For our complete privacy policy, visit our site hereOur website uses Secure Sockets Layer (SSL) technology which is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.