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We are looking forward to seeing you at Boettcher Concert Hall this season!

COVID-19 Protocols

To protect audiences and the community from illness and to slow the transmission of COVID-19, the Colorado Symphony will require facial coverings for indoor public performances at Boettcher Concert Hall beginning September 1, 2021 and joins the resident companies of the Denver Performing Arts Complex** — Colorado Ballet, Denver Center for the Performing Arts, and Opera Colorado — in requiring both proof of full vaccination and facial coverings for indoor public performances starting October 1, 2021.

Effective September 1, 2021, and continuing indefinitely, the Colorado Symphony will require masks for indoor, public performances in Boettcher Concert Hall.

Effective October 1, 2021, and continuing indefinitely, the resident companies of the Denver Performing Arts Complex will require proof of full COVID-19 vaccination and masks for indoor, public performances. The new policy is stated in full below.

Policy Details

  • All patrons 12+ must be fully vaccinated by the date of performance. “Full vaccination” means the performance date must be at least 14 days after the second dose of a two-dose COVID-19 vaccine, or at least 14 days after a single-dose COVID-19 vaccine.
  • All audience members 2+ must wear a mask unless enjoying concessions in designated areas. Food and beverages will not be permitted inside the concert hall.
  • Children under 12 must show a negative COVID-19 test. Specifically, children under the age of 12―who are ineligible to receive the vaccine―must provide proof of a negative COVID-19 PCR test taken within 72 hours of the performance start time, or a negative COVID-19 antigen test taken within six hours of the performance start time that was administered by an official testing center. Home testing kit results will not be accepted for entry.

If you have questions or concerns, up-to-date information will be available on this page. Complete details regarding the vaccine verification process are under development now. All ticket holders will receive direct communications about this process in advance of their performance.

Enhanced Sanitization & Cleanliness Procedures at Boettcher Concert Hall:

  • Global Plasma Solutions’ Needle Point Bipolar Ionization technology has been installed in the Boettcher Concert Hall HVAC system to clean indoor air. Visit globalplasmasolutions.com/how-it-works to learn more.
  • Increased cleaning and sanitization of public spaces and high-touch surfaces. 
  • Contactless sanitization stations placed throughout the lobby. 
  • Additional procedures and technologies may be implemented to increase safety and improve your experience.

Resources for scheduling a COVID-19 test for children 12 and under or your free COVID-19 vaccination:

Please review, in advance, additional safety protocols and information from Denver Arts & Venues.

All guests and staff will be required to wear a mask while indoors regardless of vaccination status, except when actively eating or drinking in designated spaces.

In recognition of the changing uncertainty created by the current health situation, we have reviewed our ticket policies to ensure we are as flexible and accommodating as possible if you cannot attend a performance. If you are experiencing COVID-19 symptoms or have recently been exposed to COVID-19, please do not attend the performance and contact Patron Services at 303.623.7876 or tickets@coloradosymphony.org for your ticketing options.

If you are not vaccinated against COVID-19 and do not intend on becoming fully vaccinated before your ticketed performance, please contact Patron Services at 303.623.7876 or tickets@coloradosymphony.org for your ticketing options.

Colorado Symphony Education performances previously scheduled for Autumn 2021 will be rescheduled to a later date in spring 2022.

Concessions will be available for purchase at most performances. All food and drink must be consumed in the designated spaces and will not be allowed in the hall. All patrons are required to wear a mask at all times, except while actively eating or drinking.

It is the responsibility of the ticket purchaser to communicate these rules to whomever they may be providing tickets. All ticket purchasers will receive direct communications about health & safety policies and processes in advance of their performance in their concert reminder emails, online via coloradosympony.org, or by calling the box office during regular business hours. Performance ticket holders who do not comply with these policies will not be admitted.

Attendees understand that there is an inherent risk of exposure to COVID-19 in any public place where people are present. Those purchasing or attending in-person performances at the Denver Arts Complex voluntarily assume all risks related to exposure to COVID-19.

What to expect before you arrive and during your visit with your Colorado Symphony:

If you have a fever, are experiencing COVID-19 symptoms, or have been recently exposed to someone with COVID-19, please stay home and contact the Box Office for ticketing options/alternatives.

We request you bring as few personal items as possible to your event. Minimal personal items will expedite your entry through security and safety screenings. Coat check is subject to availability.

This additional process added to regular security and ticket scanning procedures will add time to your entry, so patrons are strongly encouraged to arrive early and also factor in downtown traffic, parking, and getting to your seats before the performance begins. Be sure to check your email prior to heading to the venue, you will receive a reminder email containing important information related to your show several days before the performance. Visit the Transportation & Directions page for additional arrival details.

Patrons who do not comply with these policies as listed above on their enacted dates will not be admitted. Please contact the box office during business hours to explore your ticketing options: 303.623.7876.

Frequently Asked Questions

Acceptable proof of vaccination may include one of the following that matches a government issued photo I.D. or school I.D. for youth:

  • A physical copy of a WHO (World Health Organization) or FDA-approved COVID-19 Vaccination Record Card
  • A high-resolution photograph of the front and back of your WHO/FDA-approved COVID-19 Vaccination Record Card on smart phone
  • Proof of your vaccination card on the accepted mobile device app MyColorado – Learn more and Download

 No mask, no entry applies to all performances.

Yes, as long as you’re considered fully vaccinated and have an approved vaccination proof upon entry. See first question above.

If you forget any documentation required (acceptable forms of proof of vaccination are listed in the first question above), you will not be permitted to enter the performance. You will be directed to the patron services team to discuss your ticketing options/alternatives.

Any patron needing an accommodation due to a medical condition, disability, or a sincerely held religious belief, practice, or observance that prevents them from taking the vaccine will be admitted with all of the following:

  • Downloaded, completed, and signed COVID-19 Vaccination Exemption Accommodation Form. Anyone who requests such accommodation (for themselves or their minor child or ward) must bring this completed and signed form, i.e. one form per requesting individual.

    Download Form
  • Proof of a negative COVID-19 PCR test taken within 72 hours of the performance start time, or a negative COVID-19 antigen test taken within six hours of the performance start time that was administered by an official testing center. Home testing kit results will not be accepted for entry.
  • Masks are required regardless of accommodation for all patrons ages 2 and older.

We encourage you to attend a performance in the future when these requirements are lifted.

We encourage you to attend a performance in the future when these requirements are lifted. All audience members ages 2 and older must wear a mask unless enjoying concessions in designated areas. Food and beverages will not be permitted inside the concert hall.

**This announcement contains joint messaging from the resident companies listed at the top of this page in an effort to protect audiences and the community from illness and to slow the transmission of COVID-19. Patron feedback has also indicated that the implementation of these protocols would alleviate many concerns about attending indoor performances.

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