Ticketing Terms & Conditions
By submitting your order you agree to these terms and conditions, which apply to all ticket orders facilitated by the Colorado Symphony Box Office. Service fees apply to all ticket purchases. Performances in city-owned venues (like Boettcher Concert Hall) include a 10% Facilities Development Admissions Tax (Seat Tax) will be added, per ticket. This tax is assessed by the City & County of Denver.
Refunds and Exchanges
COVID-19 UPDATE: New Return Request Tool
The Colorado Symphony Association regretfully announces the formal cancellation of all concerts through May 31, 2020. Ticketholders of cancelled events can request any of the return options below:
SUBMIT A RETURN REQUEST
If no action is taken by June 30, 2020, tickets for cancelled events will automatically become on-account credit, which may be used for future Colorado Symphony Boettcher Concert Hall performances through December 31, 2020. Unclaimed credit at that time will become an automatic tax-deductible donation.
Tickets may not be resold for more than face value. Colorado Symphony reserves the right to not sell a ticket to any person or organization if we have knowledge or reason to believe that the purchase is for resale above face value or would otherwise violate the Colorado Symphony terms, conditions, and policies. Ticket purchasers who are identified as having violated the terms, conditions, or policies or having purchased with the intent to violate the terms, conditions, and policies may have their accounts closed, tickets revoked, admission refused, delivery method change, and/or future purchases refused.
Concert Cancellations & Postponements
In the event that a concert is cancelled, postponed, or rescheduled ticket holders will be contacted via email with new event information (or ticket return instructions) as soon as possible. Unless notified otherwise, your tickets will be valid for the new event date. If you are unable to attend the new event date a refund will be issued upon request. Events cancelled as a result of COVID-19 should follow the instructions above to utilize the Return Request tool by logging into their Colorado Symphony account.
Please Note: Ticket service fees cover the cost of selling a ticket and are non-refundable.