Ticketing Terms & Conditions
By submitting your order you agree to these terms and conditions, which apply to all ticket orders facilitated by the Colorado Symphony Box Office. Service fees apply to all ticket purchases. Performances in city-owned venues (like Boettcher Concert Hall) include a 10% Facilities Development Admissions Tax (Seat Tax) will be added, per ticket. This tax is assessed by the City & County of Denver.
Refunds and Exchanges
All sales are final. No refunds. Verify all information (title, date, time, seat selection, etc.) before purchasing tickets.
Exchanges are available, pending availability, up to 24 hours prior to the ticketed performance time. As a benefit to our Subscribers & Flex Pass holders there is no fee to exchange tickets. There is a $5 per ticket fee for exchanges made by non-subscribers. Additional charges may apply if exchanging in to a more expensive performance or seat location. Exchanges my be made by calling the Box Office at 303.623.7876 or by filling out the ticket exchange form.
Tickets may be donated back to the Colorado Symphony before the start of the concert as a tax-deductible contribution. A tax receipt will be mailed to you after your donation is processed. To donate your tickets fill out the ticket donation form or call the Box Office at 303.623.7876.
Tickets may not be resold for more than face value. Colorado Symphony reserves the right to not sell a ticket to any person or organization if we have knowledge or reason to believe that the purchase is for resale above face value or would otherwise violate the Colorado Symphony terms, conditions, and policies. Ticket purchasers who are identified as having violated the terms, conditions, or policies or having purchased with the intent to violate the terms, conditions, and policies may have their accounts closed, tickets revoked, admission refused, delivery method change, and/or future purchases refused.
In the event that a concert is cancelled, postponed, or postponed ticket holders will be contacted via email or phone with the new event information as soon as possible. Unless notified otherwise, your tickets will be valid for the new event date. If you are unable to attend the new event date a refund will be issued.