FAQs About the Symphony

Here are some frequently asked questions about Colorado Symphony concerts, intended to help make your visit fun, memorable, and stress-free. If you don’t see the answer to your question here, feel free to contact the Colorado Symphony Concierge at  concierge@coloradosymphony.org or call the Box Office at 303.623.7876. We might even add your question to this list!

Beginning in September 2018, to provide for the safety of all guests and employees at Boettcher Concert Hall and the entire Denver Performing Arts Complex, Denver Arts & Venues will be providing enhanced security measures at Boettcher Concert Hall. The new security measures will include hand-held metal detectors (wands) and bag checks.

While this initiative will apply to select events throughout September 2018, beginning October 1, 2018, patrons entering all events in Boettcher Concert Hall will experience the new security measures.

In furtherance of Denver Arts & Venues ongoing initiative to create a safe and secure environment for all patrons and employees of the Denver Performing Arts Complex, the Colorado Symphony Association is pleased to partner with the Denver Performing Arts Complex on the newly introduced security measures for Boettcher Concert Hall and all venues within the complex.

We encourage you to arrive up to an hour early, prior to the start of your event. This will alleviate congestion in all walk ways and entrances and will allow for proper screening. To review the full policy and prohibited items implemented, please visit artscomplex.com.

We thank you for your understanding as we collectively endeavor to provide a safe and secure environment, allowing you continued enjoyment of the arts. We look forward to seeing you in Boettcher Concert Hall!

- Colorado Symphony Association

Ticketing Terms & Conditions

By submitting your order you agree to these terms and conditions, which apply to all ticket orders facilitated by the Colorado Symphony Box Office. Service fees apply to all ticket purchases. Performances in city-owned venues (like Boettcher Concert Hall) include a 10% Facilities Development Admissions Tax (Seat Tax) will be added, per ticket. This tax is assessed by the City & County of Denver.

Refunds and Exchanges

  COVID-19 UPDATE: New Return Request Tool

The Colorado Symphony Association regretfully announces the formal cancellation of all concerts through May 31, 2020. Ticketholders of cancelled events can request any of the return options below:

SUBMIT A RETURN REQUEST

If no action is taken by June 30, 2020, tickets for cancelled events will automatically become on-account credit, which may be used for future Colorado Symphony Boettcher Concert Hall performances through December 31, 2020. Unclaimed credit at that time will become an automatic tax-deductible donation.

Ticket Resale

Tickets may not be resold for more than face value. Colorado Symphony reserves the right to not sell a ticket to any person or organization if we have knowledge or reason to believe that the purchase is for resale above face value or would otherwise violate the Colorado Symphony terms, conditions, and policies. Ticket purchasers who are identified as having violated the terms, conditions, or policies or having purchased with the intent to violate the terms, conditions, and policies may have their accounts closed, tickets revoked, admission refused, delivery method change, and/or future purchases refused.

Concert Cancellations & Postponements

In the event that a concert is cancelled, postponed, or rescheduled ticket holders will be contacted via email with new event information (or ticket return instructions) as soon as possible. Unless notified otherwise, your tickets will be valid for the new event date. If you are unable to attend the new event date a refund will be issued upon request. Events cancelled as a result of COVID-19 should follow the instructions above to utilize the Return Request tool by logging into their Colorado Symphony account.

Please Note: Ticket service fees cover the cost of selling a ticket and are non-refundable.

Your Colorado Symphony is committed to providing an accessible, enjoyable concert experience for all.

Learn More

Prices vary based on the concert. The base ticket price for most concerts are $15, $29, $51, $67, and $89. Family concerts are $10 for children and $23 for adults. Service fees and seat tax apply to all ticket purchases.

Ticket prices may increase, based on demand, as the concert date approaches. By purchasing early, you will get the best price and the best seat selection.

There are several ways to save money on ticket prices, and the quickest and easiest way is to sign up for eNotes — the Colorado Symphony weekly newsletter which gives you first access to what's going on at the Symphony, including featured events and special discounts and promotions. Additionally, save on ticket prices by becoming a subscriber (2020/21 Season Subscription Packages available now), or bring a group and receive a group discount. We also offer ticket discounts for children, students, teachers, and military personnel.

Your Colorado Symphony offers a variety of different subscription packages ranging from traditional packages to flexible voucher passes. Subscribers receive many benefits including free ticket exchanges, savings on every concert (including additional performances added on to your package), first access to the best available seating, and exclusive pre-sales.

If you're already familiar with subscriptions, you'll recognize our fixed seat packages like Classics and Symphony Pops. These packages have a set group of performances, first access at selecting your seats, and a guarantee that your seats are reserved for you during renewal each year.

Custom Design subscriptions come in 4, 8, or 16-concert packages and allow you to choose the specific performances that you want to experience (limitations apply).

Our most flexible subscription is the Flex Pass, a 6-voucher package where each pass is redeemable for one seat. Use your vouchers one at a time, or combine them and go with friends (restrictions apply).

Learn More

The Colorado Symphony is dedicated to providing our patrons with the best possible experience. With this in mind, all of our ticketing is managed by our own in-house box office. The cost of your ticket goes towards the production and performance of Colorado Symphony concerts. Still, ticket sales only cover half of what it costs to bring you the best live symphonic music in Colorado.

The service fee covers the cost of selling the actual tickets. These costs include, but are not limited to:

  • Wages for our Patron Services staff
  • Ticket stock, envelopes, and postage for mailed tickets
  • Email service to deliver tickets electronically
  • Credit card fees
  • Fees to license our ticketing software
  • Servers to host the ticketing platform

An 18% service fee is applied to online and phone sales and is proportionate to the ticket price. The service fee is lowered to 15% when buying in person at the Colorado Symphony Box Office. Ticket service fees are non-refundable.

For transparency to our patrons, we do not include the ticket fees in our base ticket price.

Anyone charging an admission fee for an event held on property that is owned or leased by the City and County of Denver must collect a Facilities Development Admissions Tax of 10% of the price of each admission and remit these taxes to the Denver Department of Revenue. This tax is commonly referred to as a “City seat tax” or “seat tax.” This tax applies to your Colorado Symphony ticket because we rent Boettcher Concert Hall from the City and County of Denver.

Coloradosymphony.org is the official online ticketing source for Colorado Symphony performances at Boettcher Concert Hall. The Colorado Symphony does not guarantee the authenticity of tickets purchased from any third party re-seller (such as brokers or individuals). Colorado Symphony performances at other venues may be ticketed by another source, such as AXS.com.

If you are unsure of the validity of an online ticket seller, call the Box Office at 303.623.7876 to verify before you purchase. Tickets purchased from a source other than the Colorado Symphony may be lost, stolen, fake, or otherwise violate our terms or policies. The Colorado Symphony cannot be held responsible for invalid, fraudulent, or overpriced tickets, nor can we offer refunds or replacements in such instances.

Yes, groups of ten or more receive discounted tickets (some restrictions apply) and personal assistance with your purchase and ticket distribution. For more information visit the Group Sales page. To purchase group tickets, please contact Molly Epstein, Group Sales Associate, at 303.619.6196 or mepstein@coloradosymphony.org.

Yes! Gift certificates may be purchased in any amount and we will even include a special message to the recipient. To purchase a gift certificate use the link below or call the Box Office at 303.623.7876.

Purchase Gift Certificate

Contrary to what many people think, formal attire like tuxedos and evening gowns are not required. They aren't even the norm! Most concert-goers wear business or cocktail attire, but you'll see everything from jeans and t-shirts to suits and ties. The name of the game is comfort. First and foremost, we want you to enjoy the music.

For the comfort and enjoyment of our musicians and patrons, late seating is at the discretion of the House Manager and takes place during pauses in the program. The ushers will let you know when you may enter the hall. They may seat you in an area other than your ticketed seat so as to not disturb other patrons, and you may take your ticketed seat during intermission.

During the performance, there is a short, silent pause between each movement of a piece. You can determine how many movements there are in a piece, and how many silent pauses there will be, by looking at your program — the movements in each piece will be listed there. Applause is usually reserved for the end of the final movement of the piece, after the conductor has signaled the end of the final note with his or her baton or hand. Holding applause between movements is considered respectful of the performers' concentration and mindful of musical continuity.

We ask that you please silence your cell phones and refrain from talking or texting on them during performances. Flash photography is prohibited at all times.

Unless the conductor is off of the podium, we ask that you please refrain from taking any photos or video during all concerts in the Classics category. During Symphony Pops concerts you may take cell phone pictures without a flash and may record short videos with your phone.

Please be courteous to your fellow concert-goers and be aware that if at any time your cell phone/camera use becomes a distraction to others, an usher may ask you to stop.

Audio or video recording devices, GoPros, professional cameras, or cameras with removable lenses are not allowed inside Boettcher Concert Hall.

You are welcome to bring drinks purchased at one of the bars into all concerts. Food is not allowed in the Hall, including food purchased in the Lobby. Please be courteous to your fellow concert-goers while consuming your beverages so as not to disrupt the concert. For a complete list of items not allowed inside Boettcher Concert Hall, please visit the artscomplex.com website here.

Kids of all ages will enjoy our Family Series, education concerts, and many of our Symphony Pops, Holiday, and Summer concerts. All children require a ticket regardless of age, and child tickets are $10 (+ fees & taxes). Classics concerts tend to be between 2 and 3 hours. Please consider this when deciding whether or not to bring your child. If your child is disturbing other patrons, an usher may ask you to take your child into the lobby for the remainder of the performance, without refund.

Program length varies, but a typical performance lasts about two hours, including one 20 minute intermission. 

Most Family concerts are about 90 minutes long, with no intermission.

If you have lost or misplaced your tickets to a concert, please contact the Box Office. The Patron Services Team will reprint your tickets and hold them at will call to be picked up prior to the concert. If you did not purchase your tickets from the Colorado Symphony Box Office, the Colorado Symphony mobile app, or coloradosymphony.org we cannot replace your tickets, guarantee the validity of the tickets, or that you were not overcharged.

Subscribers may exchange tickets free of charge — one of the many subscriber benefits! Single-ticket holders may exchange for an additional fee ($5 per ticket). You may exchange tickets online, in person, or by phone for another performance within the same season. There is an additional cost if seating upgrades apply, and all exchange requests are subject to availability. You may also donate your tickets back to the Colorado Symphony and receive a donation receipt.

We rarely cancel a concert due to inclement weather, but when this occurs we will send a direct email notification to all ticket holders. Updates, cancellations, or changes will be posted on coloradosymphony.org and on the event listing for the concert.

Enhance your concert experience by joining us for our pre-concert Preludes and post-concert Talkbacks. Preludes are insightful discussions before each Classics Series concert hosted by musicians, guest conductors, guest artists, staff, and community members. No need for an additional ticket; they are already included with your Classics Series ticket purchase. Talkbacks are informal Q&A sessions following some Classics Series concerts, hosted by musicians, guest conductors, and guest artists. Be sure to give us your e-mail address when you purchase tickets so we can send a reminder e-mail before the concert that contains a link to the online version of the program notes. The reminder e-mail also contains helpful information about parking, transportation, and special events. You can also follow us on Facebook, Instagram, and Twitter; watch videos on YouTube; or sign up to receive eNotes, the Colorado Symphony weekly newsletter which gives you first access to what's going on at the Symphony, including featured events and special discounts and promotions.

The Colorado Symphony is pleased to consider ticket donation requests from other non-profit organizations for their fundraising events. While we would like to grant all donation requests, we are simply unable to fulfill them all due to the high volume that we receive. To request a charitable contribution, please submit the form which can be found below.

REQUEST TICKET DONATION

YES, we love when our patrons dress up, but please follow the guidelines put in place by the City of Denver, who operates Boettcher Concert Hall. Patrons are allowed to wear costumes that comply with the following stipulations:

  • NO real, simulated, or perceived weapons will be permitted. Security personnel reserve the final decision authority on what is considered a weapon.
  • NO realistic military, police, fireman, or security costumes will be permitted. Security personnel reserve the final decision authority on what is considered realistic.
  • NO items that could be transferred onto the seats or other patrons clothing, i.e. excessive fake blood, make-up, or face paint, glitter, etc.
  • NO items that would obstruct another patron’s view and sightline to the stage.
  • NO bulky costumes or costume items that would obstruct the aisles.
  • Costumed patrons consent to searches of their person, which may include pat downs.

Items identified on or under costumes that could pose a potential security or safety concern must be stored away from Boettcher Concert Hall; these items will NOT be permitted to be checked into the coat check. Security personnel reserve the final decision authority on what is considered a security or safety concern. All patrons must consent to a visual search of bags, purses, or backpacks. No such item larger than 12” wide and/or 12” tall and/or 12” thick will be allowed in the house of the theatre. These items will be allowed to be checked into the coat check. All patrons are encouraged to arrive early to this performance to accommodate these additional security measures to ensure you have a safe and enjoyable experience.

We respect your privacy. If you purchase tickets, we may share your information with like-minded institutions in the Denver area. If at any time you would like to be removed from our mailing list, please contact us at tickets@coloradosymphony.org. For our complete privacy policy, visit our site hereOur website uses Secure Sockets Layer (SSL) technology which is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

 

  Contact Us

Contact the Box Office at 303.623.7876 or email us!

Box Office Hours

The Colorado Symphony Box Office is temporarily closed for walk-up inquiries in response to a mandate from the City of Denver regarding COVID-19.

Phone Lines are Open: 303.623.7876

Monday – Friday:
10:00 a.m. – 6:00 p.m.

Saturday & Sunday: Closed