Ticketing & Purchase Policy

Ticket Purchase

The Colorado Symphony’s website, coloradosymphony.org, is the only official online ticketing platform for the Colorado Symphony — unless otherwise noted on an event page, such as Red Rocks concerts ticketed by AXS.com.

All ticket purchases are subject to service fees and taxes, including the City of Denver Seat Tax — a 10% Facilities Development Admissions Tax which is added per ticket and is assessed by the City and County of Denver.

A ticket to the Colorado Symphony is a revocable license; admission may be refused.

Ticket Resale or Distribution

The Colorado Symphony does not guarantee the authenticity of tickets purchased from any third-party reseller or ticketing website (e.g. Stub Hub, Seat Geek, Vivid Seats). Tickets purchased from any other source may be lost, stolen, fraudulent, or otherwise violate our terms or policies; Such tickets will not be honored.

Tickets may not be resold for more than face value. If resold or offered for resale at a higher price than it was purchased from the Colorado Symphony, it may be seized and canceled without compensation.

The Colorado Symphony reserves the right to not sell a ticket to any person or organization if we have knowledge or reason to believe, by virtue of the buying process, the buyer’s behavior, or for other reason, that the purchase is for resale or would otherwise violate the Colorado Symphony’s terms, policies, or applicable laws.

Ticket purchasers who are identified as having violated the Colorado Symphony’s terms, conditions, or policies, or having purchased with the intent to violate the terms, conditions, or policies, may have their accounts closed, tickets revoked, admission refused, delivery method changed without prior notification, and/or future purchases refused. Tickets may be seized and cancelled without compensation.

Tickets may not be given away in any promotional manner without express written consent of the Colorado Symphony and/or the promoter.

Refunds

All sales are final. No refunds are offered.

Exchanges

Ticket holders may request to exchange their ticket(s) for another performance within the same season. All exchange requests must be made at least 24 hours before the originally scheduled performance. Requests made inside of 24 hours before or anytime after the originally scheduled performance are not eligible and will not be honored. Exchanges are subject to fees and availability.

Single-ticket holders may request a ticket exchange for an additional fee ($5 per ticket). Exchange requests can be completed online, in person, or by phone for another performance within the same season. There is an additional cost if seating upgrades apply, and all exchange requests are subject to availability. You may also opt to donate your tickets back to the Colorado Symphony and receive a donation receipt.

Subscribers and Luminary Society Members may request a ticket exchange (free of charge) online, in person, or by phone for another performance within the same season, or receive on-account credit* — an exclusive benefit to Subscribers and Luminary Society. There is an additional cost if seating upgrades apply, and all exchange requests are subject to availability. You may also opt to donate your tickets back to the Colorado Symphony and receive a donation receipt.

*All unused on-account credit will be converted into a tax-deductible donation to the Colorado Symphony at the completion of the season in which it was given (typically May 30 of each year).

Venue & Attendance

By attending a Colorado Symphony event, you consent to photography, audio recording, video recording and its/their release, publication, exhibition, and/or reproduction to be used for advertising and promotional purposes, or any other purpose by the Colorado Symphony Association and its affiliates and representatives.

Late arrivals will be seated at predetermined breaks, in designated seating areas as determined by management. Late seating policy may differ by concert and is not guaranteed.

All patrons are subject to security screening through the touchless security screening system at every venue. This may also include electronic wand screening and bag search. Security personnel reserve the final decision authority on what is considered a security or safety concern.

All patrons must consent to a visual search of bags, purses, or backpacks. No such item larger than 12” wide and/or 12” tall and/or 12” thick will be allowed in the house of the theatre. These items will be allowed to be checked into the coat check.

Patrons are allowed to wear costumes that comply with the following stipulations:

NO real, simulated, or perceived weapons will be permitted. Security personnel reserve the final decision authority on what is considered a weapon.
NO realistic military, police, fireman, or security costumes will be permitted. Security personnel reserve the final decision authority on what is considered realistic.
NO items that could be transferred onto the seats or other patrons clothing, i.e. excessive fake blood, make-up, or face paint, glitter, etc.
NO items that would obstruct another patron’s view and sightline to the stage.
NO bulky costumes or costume items that would obstruct the aisles.
Costumed patrons consent to searches of their person, which may include pat downs.
Items identified on or under costumes that could pose a potential security or safety concern must be stored away from Boettcher Concert Hall; these items will NOT be permitted to be checked into the coat check.

Events & Performances

Event times, programs, repertoire, and artists are subject to change. Please visit the individual event page at coloradosymphony.org for the latest updates.

All cell phones must be silenced. Flash photography is prohibited at all times.

Unless the conductor is off of the podium, photos and/or video during all concerts in the traditional Classics Series are not permitted. During any other concert series you may take cell phone pictures without a flash and may record short videos with your phone.

Audio or video recording devices, GoPros, professional cameras, or cameras with removable lenses are not allowed inside performance and/or event venues.

Ticket purchase information may be used for contact tracing in the event it is needed for your safety. If you are feeling sick or exhibiting COVID-19 symptoms do not attend the concert. Contact the box office for your ticket options: (303) 623‑7876.